Privacy Policy
This privacy policy describes how Gali ka Swad Cafe collects, uses, and protects your information when you use our site or online platform.
Your privacy is important to us. We are committed to protecting your personal data and respecting your privacy rights.
Information We Collect
We collect information from you when you use our service. This may include:
Information you provide directly to us:
- Your contact details such as your name, phone number, and physical address when you place an order, create an account, or contact us.
- Payment information, such as credit or debit card details, when you make purchases.
- Information you provide in communications with us, such as feedback or support requests.
- Details about the orders you place, including items purchased, time of order, and delivery instructions.
Information collected automatically:
- Information about your use of our site, such as the pages you visit, the time you spend on the site, and your interactions with content.
- Technical information about your device and internet connection, including your IP address, browser type, and operating system.
Information from other sources:
- We may receive information about you from third-party services involved in providing our services, such as delivery partners or payment processors.
How We Use Your Information
We use the information we collect for various purposes, including:
- To process and fulfill your orders for food, beverages, and other items.
- To provide and maintain our service, including managing your account and ensuring the functionality of our online platform.
- To communicate with you about your orders, your account, or services.
- To improve our products, services, and your experience on our site.
- To personalize your experience and offer products or promotions that may be of interest to you (where permitted by law and your preferences).
- To process payments and prevent fraudulent transactions.
- To comply with legal obligations, resolve disputes, and enforce our agreements.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Performance of a contract: When processing is necessary to fulfill an order you place or provide a service you request.
- Legal obligation: When processing is necessary to comply with a legal requirement.
- Legitimate interests: When processing is necessary for our legitimate business interests, such as improving our services, provided these interests do not override your fundamental rights and freedoms.
- Consent: When you have given clear consent for us to process your personal data for a specific purpose, such as sending you marketing communications.
Sharing Your Information
We do not sell your personal data. We may share your information with third parties only in the following circumstances:
- Service Providers: We share information with trusted third-party service providers who perform functions on our behalf, such as payment processing, data hosting, delivery services, and website analytics. These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you of any such transfer and changes in control or ownership of your data.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or others.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Rights
Depending on your location and applicable law, you may have certain rights regarding your personal data. These rights may include:
- The right to access: You have the right to request a copy of the personal data we hold about you.
- The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
- The right to erasure (Right to Be Forgotten): You have the right to request that we delete your personal data under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below.
Data Security
We have implemented appropriate technical and organizational measures designed to protect your personal data from unauthorized access, use, alteration, and disclosure. However, please be aware that no method of transmission over the internet or method of electronic storage is entirely secure.
Third-Party Links
Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our service is not intended for use by individuals under the age of 18. We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at:
Gali ka Swad Cafe
Shop No. 7, Plot 15, SV Road,
Andheri West,
Mumbai, Maharashtra, 400058
India